Phone shopping

Denise and I were out wandering around Bellevue. We wandered into the TMUS phone store in Belle Square…..[August 10, 2017]

Ran into a former team member at TMUS store in Belle Square.
Jessie A is who I ran into.
There is so much to unpack from this little interaction.
Leaving notes here so I can come back and update as I am moved.

Jessie – nice enough; smart enough; native Bellevuean.

Event –
Caro converted her to Full Time in the same move that let me go.

Emotions:
A bit hurt
A bit jealous
This too shall pass

What does this checkbox mean?

I get to the bottom of the form and see this checkbox.

Update_Customer_Record_BJs

Did I just create a new ‘Customer Record‘ on my account OR did I just update all of my account information with the form information I just submitted OR yet some other nefarious scenario I haven’t considered?

So frustrating.  Advice to small business ecommerce sites, eliminating confusing interactions will really help reduce the abandon rates and improve the completed transactions.