Denise and I were out wandering around Bellevue. We wandered into the TMUS phone store in Belle Square…..[August 10, 2017]
Ran into a former team member at TMUS store in Belle Square.
Jessie A is who I ran into.
There is so much to unpack from this little interaction.
Leaving notes here so I can come back and update as I am moved.
Jessie – nice enough; smart enough; native Bellevuean.
Caro converted her to Full Time in the same move that let me go.
A bit hurt
A bit jealous
This too shall pass
I get to the bottom of the form and see this checkbox.
Did I just create a new ‘Customer Record‘ on my account OR did I just update all of my account information with the form information I just submitted OR yet some other nefarious scenario I haven’t considered?
So frustrating. Advice to small business ecommerce sites, eliminating confusing interactions will really help reduce the abandon rates and improve the completed transactions.
I don’t know how to properly do this, but I really wanted to share this and keep it handy for my this year’s goal of optimizing my habits. This guy is genius!