Windows, windows, windows

The window installation was finished, supposedly on time, but in my book late. If you are supposed to start a 2 day job on Monday and don’t bother to start until Tuesday, it is impossible for you to finish on time.
Add to it we were supposed to have a Project Manager who would be our ‘go to’ for everything. We were told he would be here everyday the workers were and that he would be responsive to any of our questions. LIES! All lies!
To begin with, he never came to the house prior to the job start to see what the job really was all about. Bad practice dude! The first time we heard from him was a half an hour after they were supposed to be here for the job when he was calling to tell us they wouldn’t be showing up because of the inclement weather. Ironic is the fact it wasn’t inclement at our house. The weather was bad at their office which is almost 50 miles south of our house. I was upset. I called his boss, I logged a yelp review and provided them with a google review letting the world know how lousy this experience was becoming.
Fine, that is water under the bridge. The crew showed up on Tuesday morning. If I were in charge, they would have been here earlier to show a good faith effort to please the customer. They showed up, but it was after 9:00 am! To add to my frustration, this fictitious PM wasn’t with them. Really? That is not how you provide good customer service. The PM finally showed his face around 1:00 PM, but not until the lead called telling him he needed him to make an appearance.
This PM was here a total of 30 minutes. Okay, I will bump that to 31 so that I can say he was here for 1 minute per window we were having installed. This PM should be FIRED!!!
Day 2, the crew shows up around 9:00 am. Again it caught my attention that they really don’t start very early, even if they knocked off mid-day the day before. Not impressed with the work ethic exhibited here. To be honest, the slippage and the lackadaisical approach to the schedule screwed them out of a tip, which I had budgeted to give them if I were impressed. As frequently happens when you have a set of tasks that must be accomplished before a job is done, they ended up working into the night to complete all of the windows. They got it done, but it was definitely cold and dark before they were finished with the install.
Now comes the time for us to sign off on the work. Well, first, it is dark outside, we cannot possibly see. We refused. We liked the crew and the lead was a reasonable guy, so we negotiated to sign off enough that they could go home. If we had insisted on waiting for the PM, they would have wound up staying overnight for a lot of nights because as of this writing I still haven’t seen the assigned PM again since the day we started. Again, this PM should be FIRED!!!
As happens, eventually the office is going to want to be paid. It took about a week, but the office realized that we had not signed off on the install and were still waiting on the PM to get his lazy ass butt to our house to do a walk through. These guys did a decent job of installing the product, but I had noticed a couple of things that weren’t right and I expect them to be fixed before we sign off and pay. I have left my house torn up so I can show someone who cares the things that need to be fixed. I have forged ahead with ordering new window coverings as I knew there would be a lead time before delivery and I would really like to have all of this done before Christmas. Crazy talk to have a project that I started in June done by December!
I have other things to do in my life than wait around for a non-responsive PM to schedule to walk-through. Wednesday morning I went for a pedicure. Trust me when I tell you I needed on. No way could I wear winter boots without getting this done. I guess since a week had passed we triggered something in their system as lo and behold, all of a sudden the elusive PM started calling both my landline and my cell phone every 10 minutes. So glad I was having a pedicure and I always, always, turn my ringer off for my personal appointments. Saved this jackass a ton of grief as if I had picked up the phone, he would have gotten a piece of my mind and some serious instructions on how to do his job better.
Later Wednesday afternoon, I was at home working on things for a party I have wound up doing this weekend and here comes a knock at my front door. It was Ben from the company who we hired to do all of these windows. (For the record, I really like Ben! Ben has the kind of customer service skills that I appreciate.) I was thrilled to see him. For the first time in a week I felt like we might actually get something done!
Somehow, someway Ben had found out we hadn’t signed off on the contract and since he was in the area to do another measurement job, he thought he would stop by and see if there was something he could do to help. God bless Ben! He spent two and a half hours walking through the house with me. Taking pictures of every little nit and damage we had identified. Ben is a man of action. By the time he left, I had a date and time that the correction crew will be here to fix things. The job is not completed, but at least we have a date and Ben was smart enough to not try and push me for payment. Stay tuned.

Daily living update

We have entered into day 2 of our windows installation. Makes sense. We are replacing all of them – a total of 31. As life would have it, we are experiencing the coldest temperatures we have seen in 6 months. Kind of sad that we were using the air conditioner a week ago, now it is freezing and we are pulling out the huge windows in my house. My father’s voice is ringing in my head, “Close that pneumonia hole!”

Man do I miss my dad! He was always my go to when I had to do something. We were close – even closer in the last decade. There wasn’t a day that went by that I didn’t talk to him and/or my mother. Time that I used to resent taking every day, but now I am so grateful that I did it.
I need him. His wisdom, his concern, his observations. The good. The bad. The ugly. I need it.

Here I am knee-deep in the biggest home improvement project I have ever experienced and I am winging it without much counsel. Scary! Sure am hoping it turns out well, but it will take time to find out if I did the right things right.

Phone shopping

Denise and I were out wandering around Bellevue. We wandered into the TMUS phone store in Belle Square…..[August 10, 2017]

Ran into a former team member at TMUS store in Belle Square.
Jessie A is who I ran into.
There is so much to unpack from this little interaction.
Leaving notes here so I can come back and update as I am moved.

Jessie – nice enough; smart enough; native Bellevuean.

Event –
Caro converted her to Full Time in the same move that let me go.

Emotions:
A bit hurt
A bit jealous
This too shall pass

Ta ta Tom – I miss you!

Let’s get real, I suck at this remembering to blog thing!
Truth is that I have been so busy living my life I haven’t thought about blogging. Sad! Sad as so many things have happened in the last twelve months that I have been completely overwhelmed, but wish I had blogged my experiences so I wouldn’t have a wad of random notes and one day would be able to share with those around me who have been going through this life too.

Today is a day of reflection and remembrance for not just me, but for every Tom Petty fan in the world. It was a year ago today his brilliance was stopped.
I will never forget where we were when I found out this amazing songwriter had left this world. We were in Albuquerque, NM, getting ready to return to the great Pacific Northwest, which is where we lived then. We had been in the boonies for a few days with minimal connection. (Not really a problem for me, most of the time.)
We checked into our hotel room for the night after having run around Albuquerque taking care of our ‘chores’. I was exhausted. I was ready to take a rest break before we headed out for a ‘family’ dinner. on in the room. I am big on knowing what is happening around me when I travel, so I turned on the TV and surfed around the channels until I found a local news channel.
The usual things had happened in the world. There was a big push to remind locals about the continuing Balloon Festival and to watch out for traffic. I was barely paying attention. Then the talking heads on the local TV changed their tone and read a prepared statement communicating Tom Petty had been declared dead!
BAM! I was overtaken by shock and disbelief! No way! We just saw him in Seattle a couple of months ago! This isn’t possible! He is too young! It broke my heart! How was I to know this would be a foreboding of things to come into my life in the next twelve months?
As the world grieved Tom Petty, his greatness has stayed active in the media, which is saying something in this day and age of the fifteen minute news cycle. It has helped me to read a lot of what has been written and listen to the music that has been a prominent part of my adult life. My order of ‘Tom Petty An American Treasure’ was delivered last night! I am so grateful to his family and friends for putting this collection together and I am spending my day listening to this true American Treasure! RIP Tom!

Whole life upheaval – Update!

So funny how I skim over the really BIG data points.
A lot has happened since I took the time to last update.
I went to see my surgeon. (reminder, this is a big deal because he isn’t here!)
We bought a house.
We bought appliances.
We agreed on paint. (this too is a big deal!)

What’s surprising me is how difficult it is to find many of the replacements for things I need. It is all about the definitions. When I say ‘manicure’ I mean manicure. The whole NPS thing is alive and well.

As I am still trying to finance the next phase, I wonder if there is an opportunity here? Hmmmm..

Looking to finance the next phase of life

Last year, I wrote some rather profound posts. Maybe only profound to me, but profound just the same.
Looking back, I wrote one that essentially was a job description of the things I wanted to do.  From early last year
As the year progressed, I found the best job I have ever had. This was the most fun and working with the best team! I actually got to do many/most of the things I had listed in the above referenced post.
Now, I am back on the search. The whole relocating to another state thing has necessitated this change. Job searching is hard, and even harder when you are older. The challenge is to find a way to communicate my skills, history, capabilities to folks who weren’t even born when I started my career. Wish me luck!!

What did you do?

Oh my goodness this is tougher than I thought it would be.
I spent the last 3 plus months of my life doing my dream job, but I am having difficulty articulating the value add. That makes updating the old resume more challenging.

Let’s start:
The end of July I was at wits’ end trying to find something before my unemployment benefits ran out.
Low and behold, I was asked to interview for a job at a company I knew nothing about, except that they had gotten a lot of my money over the years.
It was the hottest day of the year!
I had to drive over 50 miles round trip!
I really had to convince myself to go on this adventure!
Man! I am so glad that I did!
In the end, I decided to go to the interview, if for no other reason than to answer the question about whether or not I opted out of a job possibility. I decided it would be a nice stop on my job search journey and it never hurts to tune your interview and interpersonal skills.
I was excited! I feel I went into this interview with the right mindset, so I am hoping to draw on this experience as I embark down the path of total rejection, again.

This was exciting. Here was a small company growing up fast! Who wouldn’t want to be part of that excitement? Lots of changes. Lots of growing pains. Lots of vision. Oh watch out for the fiefdoms! Somehow, that word seems more pertinent here than anywhere else I have ever used it!

They liked me. I liked them. I took the job!
The first ten minutes of my very, first day, I encounter drama between the QA Lead and the Lead ERP Dev.
It’s hard to operate in a vacuum and even worse to be in the eye of a power struggle.
This team knows how to get their stuff done, what they don’t know is what matters and to whom. This is what I spent the next couple of months solving.
When I left we were on the crux of a fully-agreed-upon cadence negotiated with the business stakeholders and mapped to the projected trajectory for continued maturity.
I am gonna miss this place!