Ta ta Tom – I miss you!

Let’s get real, I suck at this remembering to blog thing!
Truth is that I have been so busy living my life I haven’t thought about blogging. Sad! Sad as so many things have happened in the last twelve months that I have been completely overwhelmed, but wish I had blogged my experiences so I wouldn’t have a wad of random notes and one day would be able to share with those around me who have been going through this life too.

Today is a day of reflection and remembrance for not just me, but for every Tom Petty fan in the world. It was a year ago today his brilliance was stopped.
I will never forget where we were when I found out this amazing songwriter had left this world. We were in Albuquerque, NM, getting ready to return to the great Pacific Northwest, which is where we lived then. We had been in the boonies for a few days with minimal connection. (Not really a problem for me, most of the time.)
We checked into our hotel room for the night after having run around Albuquerque taking care of our ‘chores’. I was exhausted. I was ready to take a rest break before we headed out for a ‘family’ dinner. on in the room. I am big on knowing what is happening around me when I travel, so I turned on the TV and surfed around the channels until I found a local news channel.
The usual things had happened in the world. There was a big push to remind locals about the continuing Balloon Festival and to watch out for traffic. I was barely paying attention. Then the talking heads on the local TV changed their tone and read a prepared statement communicating Tom Petty had been declared dead!
BAM! I was overtaken by shock and disbelief! No way! We just saw him in Seattle a couple of months ago! This isn’t possible! He is too young! It broke my heart! How was I to know this would be a foreboding of things to come into my life in the next twelve months?
As the world grieved Tom Petty, his greatness has stayed active in the media, which is saying something in this day and age of the fifteen minute news cycle. It has helped me to read a lot of what has been written and listen to the music that has been a prominent part of my adult life. My order of ‘Tom Petty An American Treasure’ was delivered last night! I am so grateful to his family and friends for putting this collection together and I am spending my day listening to this true American Treasure! RIP Tom!

Capital One epic fail!

Change is inevitable. It is kind of like death and taxes. No matter how well planned and organized you might think something is, give it time, it will change. Today’s rant is brought to you by my latest disappointment in banking and life upheaval 101.

I am so disappointed in Capital One!
They bought my favorite banking institution a number of years ago, but it wasn’t until recently I actually started paying attention. [New goal in life: Be in a position where I can fire and forget a ‘stash’ account!]
This is a wee bit of a tale of woe. Years ago, I opened an account with ING Direct! This was ‘bleeding edge’ banking and I gave it a try, not to mention they were offering the highest rates of return for savings. I LOVED it. This was the BEST banking UI and experience I had ever encountered! It was better than my brick and mortar experiences, hands down! Mind you, this was all before the whole “Mobile First” approach and we back-office types were still trying to figure out how to plumb the system, not to mention how unsettling this completely virtual banking relationship seemed to many of us, BUT they offered a high-yield alternative to traditional banks.
The timing was opportune for ING Direct – they were already offering decent rates for minimal deposits. (Probably the incentive that got my attention…but we are talking about a decade ago…) I locked in a 5% rate on a traditional CD for as little as $1,000. Sure do wish I would have had more to risk!
The onboarding for ING Direct was old school. It was multi-factored authentication, but it required the end-user to jump through a few hoops. I actually liked it. I remember telling my fellow product designers about how ‘comfortable’ I felt every time I logged into that account.
Fast forward to today. A lot of time has passed. My cd matured. I rolled it over, but am not getting anywhere near as much interest! Capital One said they were going to make this new account the ‘best of both worlds‘ I am here to tell you they failed – epically! Dear heavens why did you have to make this so painful, to do the same things ING Direct was doing so successfully?