I continue to work toward breaking up with the humongous bank that has held me in their grasp for way too long. Every week, I am one step closer.
My new bank had the opportunity to show me whether or not my decision to go with them was right. Last week was the first auto-deposit of my pay check since beginning the transition. I don’t know where the mistake in numbers came in, but there was an error made. On Tuesday, I received an email from HR letting me know there was a problem with one of my numbers. I shivered in terror as this was one of my greatest fears when embarking on this transition from the old bank to a new one. I wrote back to HR to see if they had additional information that might help me to resolve the problem. Long story short, a number for a savings deposit was wrong and I had until 5 pm that day to get it resolved. Yikes!
One of the challenges I have been encountering with the mega-bank is all of the red-tape to verify my identification. I understand it, but they have taken it to a whole new level of ridiculousness. There are times when a human-being needs to be able to complete a transaction in a timely fashion without all of the red-tape. Hmmm…come to think of it, this is exactly the final reason why I decided to make the jump in the first place. This is the opportunity for the new bank to put its money where its mouth is and it is pleasant to report that they made it through this ‘relationship’ test with flying colors!
I checked everything over the past couple of days and the hiccup was just that, a hiccup. Every step of the transaction has completed successfully! Good job new bank! You not only pay attention to the Customer and appear to do a reasonable job of the Management, but you surpassed my expectations in the ‘Relationship’ part of the equation.