Yesterday was crazy busy! I work in an environment where all users are required to change their password incredibly frequently. Yesterday was that day for me.
Upon logging in and receiving the notification that my password was about to expire, I did my due diligence and went about the tasks that are necessary to complete that task. I know it should be as simple as logging into a single place and doing it once, but it isn’t. It takes a lot of time and at least one hard boot of my device to complete this task. Upon successfully finishing this laborious, time-consuming task, I went on about my day.
Fast forward:: Life would have been good if I hadn’t had to change sites to be able to get to my appointments. The password change came back to bite me. Thank God I had built in an hour for lunch and travel, otherwise I wouldn’t have been able to resolve my technical issues and arrive on time for my meeting. To be honest, this is actually one of the things my favorite manager likes about me. He likes that when I encounter these little challenges, I don’t just throw up my hands and walk away.
I get it. I understand that not all of the servers that service the tools that I have to use to do my jobs all get updated in the ‘blink of an eye’. I get that ‘real-time’ means the configuration of the portal that I am currently using to access data and sometimes the tools. Guess I have been around long enough to realize there is processing required to use every portal, everywhere. There are reasons for daily maintenance windows and overnight batch processes.
Knowing that gives me a baseline to use to troubleshoot my own issues. This saves so much money for all of my employers. I can fix it myself. I don’t have to tie-up a minimum of one support resource to resolve my basic issues.
For me? This is a baseline metric for anyone who claims to be a IT professional. How much does it cost us to keep you productive?