One of the processes I am most proud of defining, developing and delivering during my tenure was the onboarding process. Kudos to my leadership for tossing it my way and allowing me to do it on my own.
Every onboarding activity I did was personalized. Yes, the basics where ‘check-the-box’ simple, but everyone who joined our ranks was an individual and they deserved individual attention.
There are a lot of things that have to be remembered whenever you start something new. Finally, I standardized on converting my checklist to individual notebooks created as the hiring processes proceeded.
This became the new hire’s ‘touch stone’ to be used as a start. This became a shared activity between the new hire and the various team members. Folks who were more adventurous enjoyed doing these activities like a scavenger hunt. Others who were more linear requested more ‘checklists’. That was a lot less fun.
Standardizing the work station provided for each resource went a long ways toward simplifying the time to productivity for each resource we brought in.
Writing the requirements for the ‘work station’ provided really helped set the baseline for the expectations the new hire would be able to perform on the first day.
It is much more difficult to produce a baseline for industry knowledge. Every industry has its own set of facts and history that new hires should be exposed. Pique their curiosity.
We were in the telecommunications industry. We were doing ‘mobile first’ design and delivery, so it really doesn’t hurt understand a little bit about the history of telecommunications. I like to focus on telecommunications in the United States.
I am old. I remember when Ma bell was the only game in town. I remember when it was illegal to own a telephone. My mother was a telephone operator in the 40’s and 50’s. Heck she was downsized by ‘mama bell’ because she chose to follow her husband when they shipped him to Colorado after they shot him with an atomic bomb. But that is a story for another day.