Contact Center Future….

“The success of Trupanion’s omni-channel capabilities is a clear sign of where the contact center industry is headed. Companies creating customer obsession cultures and placing the consumers’ experience above everything else will give them a competitive advantage. Delivering truly remarkable experiences will keep their customers loyal and win the hearts and the wallets of today’s consumer.”
 
The Way to A Customer’s Heart is Through Obsession [CASE STUDY] by Chris Koziol, President & GM, Interaction Management on April 22nd, 2014 Originally published April 17, 2014 on Business2Community by Chris Koziol App-crazy consumers are very adept at managing several communication modes at one time. Whether it’s on the web or on the phone, texting or talking, people today are immersed in data and have grown to expect immediate, always-on access to these channels for gathering, sharing, and ver…

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