I love the annual JD Powers awards for Customer Service!
Luckily for me, they recently published their U.S. Retail Banking Survey.
Just a quick peek at the snippet from their published report and it is easy to see why we are breaking up.
Nope – banking and customer service doesn’t have to be an oxymoron.
I think my problem is that I grew up on the tales of Jed Clampett and the Beverly Hillbillies. I remember how Mr. Drysdale would bend over backwards to make sure Jed and the rest of his family got anything and everything they needed. That is the type of banking relationship I want to have.
My hope was Warren Buffet might share those same values and instill that kind of customer service etiquette to help prevent BofA from bleeding out. Alas, that doesn’t appear to be the reality. <sigh>